FAQs
What should I do if I received a defective product?
Please contact our customer service so we can assess the problem
and find a solution together.
Is the repair free?
If your product becomes defective due to a manufacturing defect within the warranty period, repairs are free of charge. A manufacturing defect means the product breaks faster than expected with normal use.
Can my product also be repaired outside the warranty?
Please contact our customer service. This depends on the product type. If repair is possible, we will assess the problem and provide a quote for the repair costs.
Do I have a guarantee on a Second Chance product?
Yes, Second Chance products also come with a 30-day satisfaction guarantee. After this period, you have a 2-year warranty, just like with new products.
